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* Our Customer Service is available Monday-Friday: 7:00AM - 10:00PM EST, Saturday-Sunday: 10:00AM- 7:00PM EST


What are the return conditions?

You may return undamaged/unworn items purchased online. Such items must be in salable condition, in the original packaging. No items may be returned if they are missing original tags, labels or hygiene stickers. No returned merchandise will be accepted without the original sales receipt. 

We will credit you in the same manner as your original payment within thirty 10 days of receiving the returned item. Please note the refund will post to your account within 3-7 business days.

Please send your returns back within 30 days of receipt of your order. If possible, use the original box, packaging materials and prepaid shipping label for your return shipment. Please complete the section for returns on the packing-slip and enclose it in your return package. You can drop your package at any FedEx Location to be returned to the below address:

Wolford c/o Hermes Nextec

1 Imeson Park Blvd, Door E5

Jacksonville, FL 32218

For more information on drop-off locations, please visit

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related questions

Is there a delivery or return fee?



Returns are free of charge. Please see our shipping page for shipping cost breakdown.

When can I return my order?

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You are eligible to return your order within 30 day of receipt of your order.

What delivery options are available?

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FedEx Ground: 3-6 business days from ship date. Free (Orders over $150) $8.00 (Orders under $150) FedEx 2 Day Express: 2 Business days from ship date. Free (Order over $300) $12 (orders under $300) FedEx Priority Overnight:1 Business day from ship date. Free (Orders over $350) $20 (orders under $350) ALASKA/HAWAII:2 Business days from ship date. $35 CANADA: 4-14 Business days from ship date. $15 (Orders over $500) MEXICO: 4-14 Business days from ship date. Free

How will I know when my order has been shipped?

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You will receive an email notification with your tracking number when your order has been shipped.