How do I return my order?
Each shipment includes a FedEx return label for your convenience. If your package did not include a label, or you need an additional label, please contact our customer service team at service.usa@wolford.biz .
Return Instructions:
Pack the return item(s) back in the original packaging
Stick the prepaid return label on the box, making sure to cover all other shipping labels
Drop off the package at your nearest FedEx location. Please note we currently do not offer pickup service in the United States.
If you prefer to pay for return postage yourself, please send the return to:
Wolford c/o Hermes Nextec
1 Imeson Park Blvd, Door E5
Jacksonville, FL 32218
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When can I return my order?
You are eligible to return your order within 30 day of receipt of your order.
What delivery options are available?
FedEx Ground: 3-6 business days from ship date. Free (Orders over $150) $8.00 (Orders under $150) FedEx 2 Day Express: 2 Business days from ship date. Free (Order over $300) $12 (orders under $300) FedEx Priority Overnight:1 Business day from ship date. Free (Orders over $350) $20 (orders under $350) ALASKA/HAWAII:2 Business days from ship date. $35 CANADA: 4-14 Business days from ship date. $15 (Orders over $500) MEXICO: 4-14 Business days from ship date. Free
How will I know when my order has been shipped?
You will receive an email notification with your tracking number when your order has been shipped.