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* Our Customer Service is available Monday-Friday: 7:00AM - 10:00PM EST, Saturday-Sunday: 10:00AM- 7:00PM EST

Delivery

Are separate orders delivered in one parcel?

Once an order has been completed in the online shop it cannot be combined with another order. You will receive a separate parcel for each separate order placed.


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Is there a delivery or return fee?

Shipping

Returns

Returns are free of charge. Please see our shipping page for shipping cost breakdown.

When can I return my order?

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You are eligible to return your order within 30 day of receipt of your order.

What delivery options are available?

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FedEx Ground: 3-6 business days from ship date. Free (Orders over $200) $8.00 (Orders under $200) FedEx 2 Day Express: 2 Business days from ship date. Free (Order over $350) $12 (orders under $350) * Place orders by noon to receive this priority shipping option FedEx Priority Overnight:1 Business day from ship date. Free (Orders over $400) $20 (orders under $400) * Place orders by noon to receive this priority shipping option ALASKA/HAWAII:2 Business days from ship date. $35 CANADA: 4-14 Business days from ship date. $15 (Orders over $500) MEXICO: 4-14 Business days from ship date. Free

How will I know when my order has been shipped?

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You will receive an email notification with your tracking number when your order has been shipped.