Terms & Conditions

Welcome to the Wolford America Inc. website, located at http://www.wolfordshop.com and operated by Wolford America Inc. (the "Site"). These Terms and Conditions apply to the use of the Site. Your use of the Site means that you agree to these Terms and Conditions and constitutes a binding agreement between you and Wolford America Inc. Do not use the Site if you do not agree to these Terms and Conditions in their entirety. References in these Terms and Conditions to "we", "us" or "our" mean Wolford America Inc.

We may at our sole discretion change, add, or delete portions of these Terms and Conditions at any time. It is your responsibility to check these Terms and Conditions for changes prior to use of the Site, and in any event your continued use of the Site following the posting of changes to these Terms and Conditions (including the Privacy Policy, incorporated herein by reference) constitutes your acceptance of any changes. See "Revisions" section below.


Please keep in mind that while we might offer a variety of merchandises for sale on the Site, we cannot guarantee availability at a particular time. We reserve the right to change our merchandise offerings at any time. We also reserve the right to change prices, contents, features and offerings, and adjust accessibility, of the Site from time to time at our discretion.

To make purchases through the Site you must provide us with a valid credit card number and associated payment information including all of the following: (i) your name as it appears on the card; (ii) your credit card number; (iii) the credit card type; (iv) the security code for such credit card (usually on the back of the card); and (v) the date of expiration. By submitting that information to us, you hereby agree that you authorize us to charge your card at our convenience, but within thirty (30) days of credit card authorization. Purchase transactions are subject to our returns policies as they may be in effect from time to time. You hereby represent and warrant that you will not use any credit card or other form of payment unless you have all necessary authorization to do so. We shall not be liable in the event your children or others acting with or without your permission use your credit card to make purchases on the Site (and to the extent your minor children make any such purchases, you hereby represent and warrant that they are authorized to do so); however you may report any unauthorized use to us, and we will use reasonable measures within our control to help prevent future unauthorized use of your card.


All domestic orders will be shipped via FedEx Ground, unless otherwise specified.

Orders shipped to addresses in the United States will be subject to appropriate sales tax, if applicable. In-stock merchandise will be shipped promptly after receipt of your order whenever possible. We will notify you via the email address that you provide if your merchandise is not in stock. You will receive an email confirmation with a tracking number once your order has been shipped. We are unable to ship to PO boxes or APO/FPO addresses.

Once your package is marked as successfully delivered, we assume no responsibility for lost or stolen packages. If you wish to start a Fedex lost or stolen package investigation, please contact our customer service team directly at service.usa@wolford.biz or +1 800 488 3906. Please note, Fedex missing package investigations can take up to 16 business days to complete and we're unable to issue any refunds while a Fedex investigation is underway. Once the Fedex investigation is completed a Wolford customer service representative will reach out to you directly.


We accept Visa, MasterCard, Discovery and Diners, as well as PayPal.


Wolford is unable to price match or apply promotional discounts to an order after the order has been completed and processed.


You may return undamaged items purchased from the Site. Such items must be in saleable condition (in the original packaging if possible) and must be returned within 15 business days of the original delivery. No items may be returned if they have been worn. No returned merchandise will be accepted without the original sales or gift receipt. A refund will be made to the purchaser upon request if payment has been received. We will credit you in the same manner as your original payment within thirty (30) days of receiving the returned item. Gift recipients are entitled to a nonrefundable merchandise credit or an exchange. To return or exchange a gift, please follow the instructions included with your package. If possible, please use the original box and packaging materials for your return shipment. Please complete the section for returns on the packing-slip and enclose it in your return package. Please use the return label provided with your original shipment when returning your order. You can return your package at any FedEx Location. For more information on drop-off locations, please visit http://www.fedex.com/us/office/shipping-services.html

If you prefer to pay for return postage yourself, please send the return to:

Hermes Nextec

1 Imeson Park Blvd, Door E5,

Jacksonville, FL 32218


Limited License

The Site and all of its materials, including, but not limited to, its software or HTML code, scripts, text, artwork, graphics, photographs, images, video, and audio (collectively, "Materials" ) are copyrighted by or otherwise proprietary to Wolford America Inc., Wolford AG and their affiliates, and are protected by copyright laws and other U.S. and international laws and treaties. All Materials are provided by Wolford America Inc. as a service to its current and prospective customers and may be used only for personal informational and merchandise ordering purposes and only if you also retain all copyright and other proprietary notices contained on the Materials. No right, title or interest in our Materials is conveyed to you This is a limited license, not a transfer of title to our Materials, and such license is subject to the following restrictions: (a) you may not copy, reproduce, publish, transmit, distribute, perform, display, post, modify, create derivative works from, sell, license or otherwise exploit this Site or any of its Materials without our prior written permission; (b) you may not access or use the Site for any competitive or commercial purpose; and (c) you will not permit any copying of our Materials. Any unauthorized copying, alteration, distribution, transmission, performance, display, or other use of the Materials is prohibited. Wolford America Inc. may revoke this limited license at any time for any or no reason. All rights not expressly granted are reserved by Wolford America Inc., Wolford AG and their affiliates, and their licensees and licensors.


Wolford America Inc., Wolford AG and their affiliates retain all rights regarding their trademarks, service marks, trade names, brand names and trade dress. These marks, names or trade dress, and all associated logos or images, are registered and/or common law trademarks of Wolford America Inc., Wolford AG or their affiliates and are protected by U.S. and international laws and treaties. No license to the use of such marks, names or trade dress is granted to you under these Terms and Conditions or by your use of the Site. Your misuse of the trademarks or other marks, names or trade dress displayed on the Site is strictly prohibited. You are also advised that Wolford America Inc., Wolford AG or their affiliates will aggressively enforce their intellectual property rights to the fullest extent of the law, including the seeking of civil remedies and criminal prosecution.


One or more patents may apply to this Site.


Wolford America Inc. may terminate, change, suspend or discontinue any aspect of this Site, including the availability of any features of the Site, at any time and without notice. Wolford America Inc. also reserves the right, at its sole discretion, to change, modify, add or remove any portion of these terms in whole or in part, at any time and without notice. Wolford America Inc. may terminate the authorization, rights and license given above at any time and without notice. Your continued use of this Site after any changes to these terms are posted will be considered acceptance of those changes.


This Site, ALL Content available on this Site AND ALL MERCHANDISE SOLD ON THIS SITE are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of accuracy, warranties of title or implied warranties of merchantability or fitness for a particular purpose, except that Wolford America Inc. assumes responsibility for the merchandise purchased by you being free of defects. SLIGHT VARIATIONS OF THE PRODUCT, IN PARTICULAR THE COLOR, DO NOT REPRESENT DEFECTS AND DO NOT GIVE RISE TO A WARRANTY CLAIM. You acknowledge by your use of this Site that your use of this Site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this Site.

Under no circumstances, including but not limited to negligence, shall Wolford America Inc., wolford ag or their affiliates be liable for any DIRECT, INDIRECT, INCIDENTAL, SPECIAL, consequential or other damages that result from the use of, or the inability to use, this Site, even if Wolford America Inc., wolford ag or any affiliate representative of any such company has been advised of the possibility of such damages (the foregoing being subject to any contrary provisions of applicable law). Wolford America Inc., wolford ag and their affiliates expressly disclaim any liability in connection with your use of any Content derived from the Site.


These terms shall be governed by and construed in accordance with the laws of the State of New York, without giving effect to any principles of conflicts of law. All users agree that any legal actions related to the Site shall be brought and conducted in the Borough of Manhattan, New York, and users hereby consent to the jurisdiction of such county. If any provision of these terms shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions.



If you have any questions regarding these Terms and Conditions, please contact us at the following email address: wolford.usa@wolford.biz